Hi Megan10,
Thanks for trying the recommendation given by Charies.
The automatic backup feature should process once your privacy settings are configured. Since you're still unable to use the feature, I recommend contacting our one-on-one interaction helpline again for other options.
They have the tools to check your account and verify your applications. They can also conduct more investigation if you permit running the Screen Share tool. For their contact details, you can click the link below.
Contact the QuickBooks Desktop Customer Support Team
Meanwhile, you can also try the workaround provided by @smcl992005.
Keep me posted on how the call went, @Megan10. I'm still here to help if you have other QBDT concerns or questions. Just drop a comment below. Have a good one.
