Hello there, Megan10.
I appreciate you for providing a detailed information about your concern. Thanks for trying out the steps above to resolve your automatic backup issue.
If you wish to check if what user type and permission you've been set up in QuickBooks, you can follow the steps below:
- Click the Company menu.
- Choose Users.
- Select View Users.
Since you've already tried all the troubleshooting steps suggested by my colleague above, you may need to get in touch with our QuickBooks Care Team. They have extra tools like screen sharing to take a closer look at the issue.
Here's how you can reach them: Contact the QuickBooks Desktop Customer Support Team.
Stay in touch with me if there's anything I can help. I'll be around in the Community to help you out.
