Hi there, @bljb.
Thank you for the screenshot. I want to make sure the pop-up you receive gets taken care of.
Have you tried performing the steps above from my colleague BettyJaneB? Before doing so, let’s first check your subscription status by logging in to CAMPS.
If the billing information needs updating it could be that the reason you continue to get the same message. Make the proper changes to fix the problem.
However, if your profile says active and everything is correct, I suggest giving the following steps a try.
- Close and make sure all QuickBooks processes are no longer running.
- Open the entitlement folder for your operating system and version of QuickBooks.
- Look for the EntitlementDataStore.ecml file, right-click it and choose Delete.
- Click Yes to delete the file.
- Launch QuickBooks and open the company file, then register the application.
Here’s an article for your reference: Resolve installation errors by deleting a damaged file.
This information should get you back in line. Let me know if I can be of additional assistance, I'm always here to help. Take care and have a great day!
