It is sad when support does not even know the procedures but in a nutshell, you can only upload to online from a supported edition - which means any version at this point of 2016 or newer. Your 2014 version has been out of support and updates for 2 years and 10 months. Tghat is why they provide a FREE TRIAL of desktop 2019 just for this purpose.
Before I show you how to convert your 2014 to 2019 and then upload consider if you really need the multi-user and remote access of online. And ask yourself if you use Class Tracking and have more than 40 classes - with the new usage level restrictions QBO Plus is limited to 40 classes and locations and only 250, I believe accounts in your COA. If they talked you into Advanced, honestly they stole your money. You can buy 2019 Desktop version for not much more than $200 and it will be fully supported until May 31, 2022 before you would evenhave to think about spending the next $200
Now, that aside, read through these instructions, download the free trial, restore your backup into the 2019 program, then follow the steps inside 2019 to export to your new online account.
You can only import QuickBooks Desktop data within the first 60 days of your QuickBooks Online company start date. When you import, your Desktop file will replace your Online file and overwrite any existing information.
We suggest you keep your data file in QuickBooks Desktop and maintain your transactions on both sets of books until you determine QuickBooks Online is right for your business.
Make sure you're aware of theimport limitationsand feature differences between QuickBooks Desktop and QuickBooks Online.
If you are using a QuickBooks Desktop version older than 2016, download and install an updatedtrial,restoreyour company file, then use it for conversion.
You must be logged in as the administrator in both your QuickBooks Desktop file and your QuickBooks Online account.
Start the conversion process from your QuickBooks Desktop company file, not from QuickBooks Online.
If you've already turned on Payroll in QuickBooks Online, don't attempt to convert your file.
Make sure all of your sales tax filings are current before migrating. You may need to make adjustment entries to sales tax filings after conversion.
To be converted successfully, your QuickBooks file must not be over the target limit of 350, 000. To check, pressCtrl+1on your keyboard, then look forTotal Targets. If the file is over the target limit, you'll only be given the option to import your lists and/or balances when exporting. You can condense your file to reduce the total targets.
Step 2: Export your QuickBooks Desktop company data
Select your QuickBooks Desktop version to see the instructions.
QuickBooks Desktop Pro/Premier files
Open the file you want to export.
Go toCompany>Export Company File to QuickBooks Online.
Follow the prompts to connect to QuickBooks Online.
Don't see the option to export?Update your QuickBooks Desktop. Here's how:
Go to Help>Update QuickBooks.
Select all updates in the "Update Now" window, then Get Updates.
Once the updates are complete, selectClose, thenFile > Exit.
Start QuickBooks again and finish installing the updates when prompted. These updates may take 15 minutes or more to install, depending on when QuickBooks was last updated.
On your keyboard, pressCtrl+1to open the "Product Information" window.
Press and holdCtrl, then pressB+Q.
SelectOKto close the Product Information.
Follow the prompts to connect to QuickBooks Online. Note:If the sign-in window doesn't appear after closing Product Information, repeat steps 1-4.
Step 3: Connect to QuickBooks Online and import your data
Enter your QuickBooks Online login (your user ID is usually the email address you used to sign up), agree to the Terms of Service, and selectSign in.
If you have inventory in your file and are importing from QuickBooks Desktop 2016 or later, you will see this screen, otherwise skip to step 3. Importing inventory?You'll need the Plus or Advanced edition of QuickBooks Online. Simple Start and Essentials don't have inventory-tracking functionality. If you have extensive inventory, you can track your product items' quantity on hand in Plus or Advanced.
Select the QuickBooks Online company you want to import your data into, or create a new one. Already created a QuickBooks Online company?Don't create a new company. Just choose the one you created from the drop-down.
SelectOK, got it. You’ll receive an email confirmation once the import is done. Note that it can take up to 24 hours.
