I can't sign into my old Version of Quickbooks Pro 2017. I've tried doing all the things the online Help mentioned. Finally chatted with a rep who said that they would have to "escalate it" and that a tech would call. Instead, I get an e-mail stating instructions and a code to download the file. However, I don't have any of the file names to download and when I download the file I have - it says it's not supported. This has been going on for four days and I'm desperate. All I use this for now is to enter bills, pay bills, print checks and reconcile account.
I don't need the new versions. I don't do payroll, or banking online, etc. I need help desperately.
