Thanks for bringing this to our attention, tmarie2. I'll help share how we can prevent these fraud calls from parties claiming to be affiliated with Intuit.
Please be aware that Intuit will only contact you if you request a callback over a QuickBooks issue. These scams involve fraudsters posing as legitimate technical support representatives to gain access to your personal and financial information.
With this, please know that we have strict policies and procedures to safeguard your personal data. Any remote sessions performed during the call should be disconnected or uninstalled to secure your account.
If you haven't requested to upgrade your QuickBooks Desktop subscription, you can report any suspicious calls directly to our Security team to stop this from happening and prevent security risks. To do that:
- Go to our Privacy and Security page.
- Scroll down to the Security section and choose Report technical support scams.
- Then, click on the security email.
In case you also receive a suspicious email, you can utilize these references in the future to help you recognize official Intuit correspondence and websites:
I'll be on this thread anytime you require assistance safeguarding information on your account. Just let me know below, stay safe.
