Thanks for bringing this to our attention, Lisa. Let me provide information to resolve the error message that says unable to locate the update file.
To begin with, you're getting the error message Unable to locate the file may be due to your company file being relocated or renamed. This error can also occur if your QuickBooks file has been removed or your computer isn't connected to the location where the file is stored. To fix this issue, choose the method you use to access your company file, and then proceed with the following steps:
If you're using a network to access your QuickBooks file. Try these solutions:
Solution 1: To ensure you're connected to the network, ping the server
Solution 2: Search for all company files
Solution 3: Open your file in QuickBooks
If you're accessing your QuickBooks file saved locally on the same computer. Check these solutions:
Solution 1: Search for all company files
Solution 2: Open your file in QuickBooks
For more detailed information about the solutions, you can check this article: Company file is missing or cannot be found
You may review the following helpful articles that you might find useful later on:
If you have any concerns about the error message, please tag me in the comment section, Lisa. I'll assist you in any way possible.
