Let me jump into this thread concerning the shipping manager in QuickBooks Desktop (QBDT) 2024, @Anne16720. I know how everyone wants this to be fixed as early as possible to make your shipment processing seamless within the application.
Please be informed that we already have an ongoing investigation into this matter to provide a permanent resolution. Also, since our engineering team is the one who's entrusted to investigate and provide fixes for cases like this, we're unable to give a turnaround time for when this will be resolved.
Moreover, I'd recommend you contact our Technical Support Team to include you on the list of affected users and receive an update regarding its progress:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Click the QuickBooks Desktop Help menu and select Contact Us.
- Provide information about this concern in the search box, then select Continue.
- Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
- Please enter the code that will be sent to you via email and select Continue.
- From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.
On the other hand, you can refer to this article for their support hours and schedules to contact them at your convenience. This article also includes their contact number at the bottom of the page: Contact QuickBooks Desktop support.
We appreciate your understanding, as we are currently addressing this issue. Rest assured that the Community is ready to support you if you have further inquiries about QuickBooks. Take care!
