Install
Hello there, @CRgoodman.
It's important to know why your items have gone back while the print entry areas have turned white. This way, you can fix the issue and get back to your business tasks in the QuickBooks Online Desktop App. No worries, I'll lay down the solution to help you get them back to normal.
This unexpected behavior could probably cause by accumulated junk files in the system. Thus, let's perform some troubleshooting steps to resolve this. You can follow this reference as your guide in refreshing the app:
- Go to the Help menu.
- Select Reset App Data.
- Once done, close and re-open the app.
You can also uninstall and reinstall the application if the same thing happens.
In addition, QuickBooks also offers self-help articles that can assist you in completing your tasks quickly by going to our QuickBooks help page to access these articles.
You could also create a desktop shortcut for QuickBooks Online to navigate and perform tasks easily in the program.
Let me know how this goes. And if you have other concerns or QuickBooks questions, just let me know. I want to ensure your success. Always take care!
