Hi, Zappy. Thanks for getting back to us.
Our moderating team removed the contact number you've added for security purposes.
Let me join this thread and share some insights on why our Support Team suggests performing a browser troubleshooting process (i.e., Clearing your cookies and cache) as an initial step to resolve most, if not all, QuickBooks Online (QBO) issues.
Unlike other cloud-based accounting software, QBO uses browser cache and cookies to improve the performance and user experience. However, over time, these stored data can become outdated and cause unexpected issues within the software. If you encounter such unexpected behavior while using QBO, we (our Support Team included) would suggest clearing your browser's cache and cookies most of the time as an initial step to resolve the issue so you can use the software without any interference from previously stored data.
While we can't initiate a call to give more details about this, you can find our Support Team's contact details on this page: QuickBooks Online Support.
Although you prefer other browsers, you can consider using alternative ones other than Google Chrome. Here's an article about the browsers we recommend for QBO to run efficiently for future reference: System requirements for QuickBooks Online products.
If you have more questions about how QBO interacts with the browser that you use, feel free to respond to this thread. We're committed to offering ongoing support. Take care.
