Hello there, JAC365. I understand your frustration about the product number that you're currently experiencing. I also appreciate your effort in notifying us of your situation. Let me help how to resolve this.
The issue you mentioned has already resolved by our engineering team. Since you're still encountering issues, it would be best to contact our support to get the appropriate solution they could offer. Through this, they can review your account.
Here's how:
- Open your QuickBooks Desktop account, and click the Help menu at the top.
- Press the QuickBooks Desktop Help menu and select Contact Us.
- Provide information about this concern in the search box, then select Continue.
- Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
- Please enter the code that will be sent to you via email and select Continue.
- From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.
Once you're added as one of the affected users, they will notify you via email. In this case, you can visit your email regularly for any updates available.
We are still willing to offer help whenever you need it anytime. Have a great day ahead.
