We fixed it ourselves. QB 2021 and 2022 both started having trouble with journal entries on accountant copies after installing the latest update for each year, 2021 R11 and 2022 R6, on every QuickBooks file for every client. It clearly was not a problem with the client files. We updated QB2023 to R3 today (no clients are using it yet, so it hadn't been opened since installing a month or two ago), and now journal entries work fine in 2021 and 2022. Updates for a specific year of QuickBooks should not affect other years like this, but it frequently does. Intuit says you need a different computer for every year of QuickBooks, but that would mean 8 or more laptops per employee and that's just not going to happen. Nor is every client going to always run the same year of QuickBooks, even with Intuit forcing everyone to a subscription or QuickBooks Online. You really should test inter-operability between your products with updates to avoid this grief for tax professionals.
