Step 1: Use QuickBooks Database Server Manager
As the first step, start by opening QuickBooks Database Server Manager on the server computer
Go to the Start menu and type ‘Database.’
If no folder location is found, use the Browse option to go to the folder that stores the company file(s).
Now, press the OK button. Follow it by clicking the Scan button.
If the above-given steps are followed word to word, the firewall permissions will get repaired.
Now, the user needs to check whether the multi-user mode not working problem has resolved or not. If not, users should follow the next step.
Step 2: Check Host Mode on each of the User Computers
Now, open the QuickBooks File menu on the user computer, followed by opening utilities.
Note that if Host Multi-User Access appears on the list, the user needs to move to the next computer. This simply denotes that the particular computer is not the system hosting the company file.
If Stop Hosting Multi-User Access appears on the list, one has to disable hosting, followed by enabling QuickBooks single user mode.
Once it is ensured that hosting mode is off on all the user computers, one should scan for the QuickBooks multi user mode not working error.
Step 3: Check whether QuickBooks services are running
Make sure that Quickbooks DBXX (here XX is representing the year of QuickBooks) and QBCF Monitor Service is in running state on the server computer. To use the multi-user mode of QuickBooks services, follow the below pointers.
1. Initiate the first step by typing ‘services.msc’ in the windows search bar. Move ahead and press the Enter key.
2. Look out for QuickBooks DBXX service to appear in the Services window. If this does not appear, then follow these given steps –
Make sure that the database server manager is installed on the server properly
Look out for the corresponding, up-to-date Database Server Manager. As every year after the installation of QuickBooks Desktop on the user’s computer, the Manager also gets an upgrade.
In case, the entire program is running on the computer, one needs to ensure that hosting is enabled on the server.
3. The next step should involve double-clicking the QuickBooks DBXX service. Once the service gets started, it should show either Running or Start option.
4. In the following step, select ‘Restart the QuickBooksDBXX Service’ for the first, second and subsequent failures under the Recovery tab.
5. Simply repeat the points 1,2,3, and 4 as mentioned above for the QBCF Monitor Service.
Having followed all the aforesaid steps, the user requires to open QuickBooks in multi-user mode on each of the work computers. This is to check if the ‘QuickBooks multi user mode not working’ issue has been resolved or not.
If the problem persists and the error message appears, the user needs to check the membership of QuickBooks DBXX service. The membership service should have all the required permissions and it should be a part of the administrator group.
