Thanks for coming back, Syn3.
I appreciate you for contacting our support agent to get this sorted out. The file can only have a maximum of 350,000 targets to import. If the file is too big to export, we'll need to condense your QuickBooks Desktop file. Before doing so, we'll need to create a backup just in case you ever run into problems, we can use your backup to restore your data. Once done, try to perform the export process again. For a more detailed guide about transferring your data, see this article: Move your QuickBooks Desktop file to QuickBooks Online.
If the same thing happens, there may be damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the detailed steps in this article: Fix data damage on your QuickBooks Desktop company file.
If the problem persists, I'd suggest contacting our Technical Support Team. I know you already called a couple of times, however, this is the best option we can have for them to further investigate what's causing the migration issues. Just provide the reference number to the support agent for them to review the case. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Click the Help icon on the top menu.
- Choose QuickBooks Desktop Help.
- Tap Contact us.
- Select Search for something else and enter your concern in the Tell us more about your question: field.
- Tap Search.
- Choose Start a Message or Get Phone Number to connect with our support.
Additionally, the following articles are good references to learn more ways of handling your QuickBooks data:
I want to make sure everything is taken care of for you, please let me know how it goes after performing the steps or contacting support. Just leave a comment below and I'll get back to you. Take care always.
