Hi there, @cyristoff. Allow me to join the thread and provide troubleshooting steps to fix the issue when accessing your QuickBooks File Manager.
To have the most recent fixes and security updates in QuickBooks Desktop (QBDT), I recommend keeping your QuickBooks release version up to date. After that, manage your Password Vault login info from Password Vault > Change Password Vault login. Once done, I recommend signing out and logging back in.
To learn more about how you can manage your Password Vault, see this article: Learn the basics about QuickBooks File Manager.
However, if you're still getting an error after trying the above steps, I'd suggest contacting our Technical Lead to further assist you. They can perform a screen-sharing session to look for the root cause of the issue and help you apply a permanent fix.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
Please let me know if you have other concerns. I'm just around to help. Have a great day.
