Thanks for posting here, @tobiknight. I'm here to provide steps so you can seamlessly input your sales in QuickBooks Online (QBO).
We can perform some troubleshooting steps to get rid of the error. Let's start with accessing your QBO account using an incognito mode. This doesn't store cache or browser history that sometimes causes issues when accessing the program.
Below are the shortcut keys you can use to open a private mode depending on your browser type:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
When signed in, input your sales transactions again. If this works, you'll have to go back to your regular browser and clear the cache. This will help remove damaged or corrupted files and will give you a clean slate. If not, you might need to use another supported browser as alternatives.
However, if the issue persists, I suggest reaching out to our Customer Care team to further investigate the root cause of the error. To do so, please visit this link for the detailed guide: QuickBooks Online Support. It also contains the exact time when our support team will be available.
You can also go to the Sales page in QBO to monitor your sales transactions. From there, you'll see those open and recently paid invoices, estimates, time activities, charges, or costs.
I'm just a post away to help if you need additional assistance getting rid of the error you get when inputting sales in QBO. Feel free to leave a comment below. Have a good one.
