Hello there, @radiodave18. I want to help you access your company file without issues.
I appreciate you for providing further details of your concern. As Fiat Lux - ASIA's follow-up question, you can provide here the details of your file size. This also helps us to provide more resources about the issue.
For now, if you haven't tried performing the steps below, we can download and install the QuickBooks Tools Hub. This fixes issues when you can't open QuickBooks or experience issues when opening your company file. Here's how:
- Close your QuickBooks.
- Download the QuickBooks Tool Hub file.
- Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
- Follow the on-screen steps to install and agree to the terms and conditions. Then, click Finish.
- Double-click the icon on your Windows desktop to open the tool hub.
Once done, let's run the Quick Fix my Program tool from the Tool Hub. Follow these steps:
- In the QuickBooks Tool Hub, select Program Problems.
- Select Quick Fix my Program.
- Retry installing QuickBooks.
Also, you can follow the other solutions from this article: QuickBooks Desktop doesn't start or won't open. These are the options you can follow in case the QuickBooks Tools Hub won't work on your end.
If the same thing happens, you can contact our support team by utilizing the Help menu within your company file. They can check your account securely and figure out why it's still happening on your end.
You can go back here anytime to inform us how it goes. We'll be around if you need more assistance, radiodave18.
