CharleneMae_F,
Unfortunately as I stated earlier, QB support and my team have tried all of you mentioned steps below. This is why this has been frustrating. Our issue has not been resolved, and every time I schedule for someone at QB to call us back to discuss we never get a call-back.
We are past the point of "easy fixes", something else is up.
To further our frustrations the last two reps we spoke to knew less about your product than we do. They had only been taking calls for a couple of days and refused to escalate our call.
-Nick
