Thanks for getting back here, @Chris1980. I'll ensure you'll get the right support to help you with accessing your QuickBooks File Manager.
Since you've already performed the recommended troubleshooting steps provided by my colleagues in this thread and still experiencing the same thing, I suggest contacting our Technical support team to further investigate the root cause of the issue. They have the needed tools to securely pull up your account in a safe environment and help you to fix the issue. To connect with them, please follow these steps:
- Open your QBDT program and click the Help tab.
- Select QuickBooks Desktop Help.
- From the search field, enter your concern. Example: Getting prompt to reset password when opening the QuickBooks File Manager.
- Then, at the bottom part, click the Contact Us link.
- From there, choose a way to connect with them.
Then, to ensure you'll be assisted on time, please visit our support hour's page. It contains the exact time when our support team will be available.
I've also attached this helpful article to give you additional information on how QuickBooks File Manager works: Learn the basics about QuickBooks File Manager.
In case you'll need helpful links and guides to assist you in doing QuickBooks tasks, you can visit our QuickBooks Help page. From here, you'll find a number of help articles and even video tutorials based on the QuickBooks feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.
If you have other concerns about accessing QuickBooks File Manager or any QuickBooks-related issues, feel free to post again here in the Community. I'd be glad to assist you once more. Keep safe.
