Hi, I am trying to export my QB desktop company file to my trial QB online account. I follow all of the directions, but the process stalls and the options the instructions say should come up, do not come up. I updated my Quickbooks desktop first, closed Quickbooks and re-opened it. Here is what happens:
1) In QB desktop, Company->Export your company file to Quickbooks online.
2) Make the move with your expert at you side comes up, I select not now.
3) A window with two options comes up, and I select "I'm ready to move" and I click the "move now" button (the other options is "I wan to try it first")
4) The next screen has two options asking me yes or no to whether or not I have a Quickbooks online account. I created a trial account, so I select "Yes, sign me in" (the other options is "No, I need to create on").
NOTHING HAPPENS. I CAN CLICK ON THE YES option or the NO option. I can see the screen alternating between the choices. But NOTHING HAPPENS. I single click. I double click. I hit enter instead of using my mousepad. NOTHING.
The screen isn't frozen because I can easily close it and try again. I closed everything, rebooted my computer and tried again. I switched computers and tried again. I changed my default browser and tried again. Same result every time at the same place every time.
The video and all of the online instructions show that a login screen should display next.
