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I'd like to share what I know about this, MaryOfjord.

The payment you receive from your customer which to applies to future invoices is not saved as a credit memo. Instead, the system stored it as a delayed credit. This the reason why you're unable to see them.

As a workaround, you can create a printed record for your customer's payment. Then, enter a note to the Memo field.

Here's how:

1. Go to Customers at the top menu bar, then click Customer Center.
2. Select the customer's name.
3. Under the Transactions tab, double-click the payment to open it.
4. On the Customer Payment screen, choose Reports and Transaction History.
5. Click Print.
6. Choose Preview.

I'll also share an additional resource for more insights:

• Accounts Receivable workflows in QuickBooks Desktop

• Give your customer a credit or refund in QuickBooks Desktop for Windows

Please let me know how that works. I'm here to provide additional details if needed. Take care!