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I can help you see the 2021 Credit Memo transactions, @MaryOfjord.
In addition to my peer's answer, @ReymondO, have you changed the Filter By option when selecting Credit Memos? I'd suggest changing it to see All Credit Memos and Date it to All.
Once done, click the Date column header to toggle credit memos from the newest to the later transactions vice versa.
If you're still unable to see the 2021 credit memos, I'd suggest running the Transaction List by Customer report and customize the statement to see only Credit Memos on a specified year. Let me show you how:
- Go to the Reports menu and then select Customers & Receivables, then choose Transaction List by Customer.
- Click Customize Report.
- In the Display tab, change the Dates to Custom and then select a specific range of dates (January 1, 2021 - December 31, 2021).
- Go to the Filters tab and then search Transaction Type, then choose Credit Memo from the list.
- Once done, hit OK.
You should be able to see the credit memos in 2021 and double-click one of them to print or print the whole report.
If the issue persists, I recommend running the Rebuild Data tool to check data issues and QuickBooks will self-fix it. See Solution 1 through this article for the detailed steps: Fix data damage on your QuickBooks Desk company file.
I always want to keep you back to the business and running. If you have other concerns with seeing and printing credit memos or other transactions, please comment below. Anytime I'll be of help.
