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Hi, @tcourtney835.
I appreciate you for joining the thread.
Usually, you don't have to add your customers as vendors to record refund checks in QuickBooks Online (QBO). All you need to do is select the customer name from the Customer or Payee field. I can guide you how.
If you're using the Refund Receipt feature, you can follow these steps:
- Open your QBO account, then select Refund receipt from the (+) New icon.
- Pick the customer's name from the Customer drop-down.
- Fill in the refund details, then save the transaction.
- Replicate the steps for other customers.
If you want to issue the refund through the Check window, here's how:
- From the (+) New icon, select Check under Vendors.
- Set the customer's name under Payee.
- Enter the refund information, then save the transaction.
With regards to printing vendor checks, there are no updates yet about the feature needed. If you want to modify the names that will appear on the printed checks, you can remove some characters from the Check window.
To stay current with the latest QuickBooks news and feature enhancements, you can visit our blog. Here's the link: The QuickBooks Blog.
Moreover, you can open this article for additional resources about recording a customer refund in QuickBooks Online.
For additional tips while working with QuickBooks in the future, you can also review the topics from our help articles.
If you have any other questions about writing checks or refunds in QuickBooks Online, please let me know by adding a comment below. I'm more than happy to help. Have a good one!
