Thanks for getting back to us and providing an update, @BBCarrie.
Since the issue persists after performing some troubleshooting steps to resolve the issue, I recommend contacting our Customer Care Team. They'll initiate a screen sharing session to take a closer look and further isolate this issue.
You can refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.
You may also reach out to our Intuit Data Services to help you restoring your file. For more information about these, you can open below links that were given by my colleague Jovychris_A.
If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.
