I appreciate your time posting in this thread, cpond.
This isn't the experience we want to give. I'd like to make it up to you here. Since your Adobe Acrobat Reader is already updated, we can try a different solution to help you view and print the form.
Before doing so, please make sure that your printer is turned on. If you have multiple printers on your network, ensure that your desired printer is set as the default printer.
Then, open your QuickBooks Online account using the incognito or private browser. This mode prevents your browsing history from being stored and also verify if the issue is caused by the system or any browser-related problems.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once signed in, go to Taxes > Payroll Tax > Annual Forms and try to view and print the W-2 form. If it works, we go back to your regular browser and clear its cache. Please restart your browser afterwards. You can also try using a different supported browser.
If you're getting a blank page, try turning off the pop-up blocker. Certain updates happen occasionally that causes the default settings to reset the pop-up blockers on your browser. The instructions on how to disable the pop-up blockers are provided in these articles:
Otherwise, check the other solutions here: Troubleshoot printing paychecks, pay stubs, and forms. To view other guides and tutorials, feel free to visit our general help topics page.
Please let me know how it goes. I'm just a post away if there's anything else you need. Take care!
