I'd like to share a solution to help you fix the printing issue, Suzi63.
Outdated versions of Adobe Acrobat Reader might not work when trying to view and print W-2 forms. Let's check which version you're using on a Windows computer by clicking the Start button > Programs & Features (or Add/Remove Programs on older versions). This menu will display which version of Acrobat or Reader you're using.
You can find the latest versions of Adobe Acrobat Reader here: Adobe website. Once updated, try to view and print your W-2 form. I've got this article for the steps: Print your W-2 forms.
If you're still getting the same result, there are other solutions in this article that you can try: Troubleshoot printing pay checks, pay stubs and forms.
Otherwise, contact our Customer Care Team to further investigate what's causing the printing issue.
Here's how:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a chat or Call us.
For the new QuickBooks Assistant help update, you can follow these steps:
- In your QuickBooks Online account, go to the Help > Assistant.
- Type Talk to a human and proceed with I still need a human.
- Click the Contact us link.
- Select either Messaging or Callback.
You can also visit our general help topics page to view other articles and guides.
Should you have any follow-up questions or other concerns, please let me know in the comments below. My colleagues and I are always here to help. Take care!
