Jen_D
Moderator

Install

Thanks for posting here, @PJ16,

 

I can help you install your company file to a new location. Below are the steps on how to download the software:

 

  1. Go to the Downloads & Updates page.
  2. Choose US for the country.
  3. Below the survey, click on the standard setup link.
  4. On the next page, enter your QuickBooks version to update then press Search.
  5. On the next page, choose Download.

 

Next, find the most current backup of the old file then restore it to the new location. To restore, follow the steps in this article: Restore a backup of your company file

 

If you don't have the installation numbers, follow Fiat Lux - ASIA's advice to check it on your CAMPS Account. For other options, see this article: Find QuickBooks Desktop and Point of Sale product and license info

 

Also, if you need help finding the license or the backup, you can contact our Support Team for it. Account-specific concerns are best handled by our Live Help representatives to secure any confidential information that we can't display in this public forum. Our agents can help find your license keys to reinstall QuickBooks on a new location.

 

To contact us: 

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

I'm confident you'll have the software installed in no time. If I can be of further assistance,  please let me know by clicking the Reply button below. All the best!