Kb21Krash
Level 2

Install

A rep from yesterday had me do all the steps described above but it continued to crash.

 

Today's rep with the help of  his team, discovered that creating a test company file and saving it locally and opening it didn't make QB crash.

Then if we closed the test company file and

open the networked or network drive company file QB would not crash.

We repeated these steps 5 times on two different computers and it worked.  They asked me to upload QB log files under the appdata\...\Intuit hidden folders. Then senior techs will study the logs and get to me.

For the time being this workaround works. Compared to not being able to open the company files.

 

Thanks for the fast replies and I'll update this when I get follow up emails from support.