Install

Thanks for reaching out to the Community, micheline-hoarep.
 

The original printing outage that was referenced on our QuickBooks Status page has since been fixed by our engineers. There's currently no outages for QuickBooks Online listed there. If you're experiencing this same problem with our Print and Preview option, I'd recommend following Mark_R's troubleshooting process.
 

I tried repeating these same steps for printing checks in our test drive account and upon clicking Preview and Print, I was able to access the Print preview window, then select Print.
 

Here's an animated image showing my experience:

I've also reviewed our ongoing/solved investigations and don't see any records about the Preview and Print option doing nothing after being selected.
 

If you're experiencing this problem after retrying in incognito mode, I'd recommend contacting our Customer Care Team. They have the ability to pull up your account in a secure environment and create an investigation ticket if necessary.
 

Here's how to contact them:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Start messaging or Get a call.

Make sure to review our hours of operation so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a great day!