Hello, @Ruruby.
I understand where you're coming from and I will let our Customer Team know about this to ensure you won't go through this kind of experience again. In QuickBooks, we strive to provide excellent service and deliver customer satisfaction at all times. If you find any difficulties in reaching to our Support Team, you can reach out to them by following these steps:
- Open this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select your QuickBooks product (QuickBooks Mac Desktop).
- Tap on Search for something else and type in a short description of your concern.
- Hit Search.
- Choose a way to connect with a representative.
As always, you feel free to share your concern if there's any here on the Community page so we can address and answer them for you immediately.
Get back to me if you have any other questions. I'm always here to help. Keep safe!
