Hello there, @WhatAPain1.
Let me share these insights about your concern in QuickBooks Desktop (QBDT). QuickBooks Desktop 2013 version is no longer supported and can no longer be updated.
I suggest reaching our customer support team again. If this is the first time you've installed a QBDT product or you don’t have the previous version. This way, they can check if they can generate a validation code for 2013.
If it's not your first time installing QBDT, then you'll have to provide the email address you used to register the program.
Here's how:
- In QuickBooks Desktop, click the Help menu.
- Choose QuickBooks Desktop Help.
- Click the Contact us link at the bottom of the new window.
- Select Install as the topic.
- Scroll down and choose how you want to contact us.
In case you can't access the Help menu, you can try pressing F1 to pull up the Have a question? window. Also, you can go to this page to contact us if the Help menu or F1 doesn't work:
- Go to https://help.quickbooks.intuit.com/en_US/contact
- Choose QuickBooks Desktop as the product, then click the Continue as a guest button.
- Select Enterprise as the version.
- Choose Install as the topic, then choose how you want to contact us.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Stay safe always.
