Thanks for getting back here in the thread, @fcs659.
I appreciate that you're following our suggested troubleshooting steps. However, let me add a solution that helps you resolve your concern. If the QuickBooks Desktop version you have in your home is QuickBooks Desktop Pro 2016, you can check the release update of both your office and home QuickBooks Desktop and it should be the same.
If they match and still the error persists, you can contact our QuickBooks Support since they have the screen shared tools that will easily assist you to fix your issue. Let me walk you through the steps on how to contact our support. Here's how:
Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
- Open QuickBooks your QuickBooks Desktop account.
- Go to Help, then select the QuickBooks Desktop Help tab.
- Click Contact Us.
- Enter your concern. Example: Can't open a company file in QuickBooks Desktop.
- Choose Continue.
- Choose a way to connect with us:
- Start messaging with a support expert.
- Get a callback from the next available expert.
Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!
