Thank you for providing follow-up details and the pop-up dialog message when printing an invoice, joan17. These help me determine the correct resolution to fix the issue.
Yes, you're correct. You also need to install the Gill Sans font set in your Windows system. QuickBooks Desktop Pro will adapt the specifications in Windows where your company file is located. This way, you'll be able to use the said font while printing invoices. Let me guide you how.
- Open the Windows settings.
- Select Personalization.
- Click the Fonts tab.
- Select the Get more fonts in the Microsoft Store link to start the download process. Fonts will automatically install and appear in the settings.
- Once downloaded, If fonts are zipped, right-click on the file, then select Extract All.
- Follow the instructions to put the font into the folder you choose.
- After extraction, right-click on the file, then select Install.
Once done, open your company file. Then, print an invoice again.
In case you encounter issues using customized templates, here's an article that'll guide you on how to fix them: Fix common issues when you use and customize templates. It contains sets of errors and their step-by-step guide on how to resolve them.
Please let me know if you have other concerns. I'm just around to help.
