It depends on the type of backup that you saved, magictouchcleans.
If you have Intuit Data Protect or QuickBooks Online Backup (OLBU), files are saved into the cloud. I would suggest reaching out to our Technical Support Team. They can take a closer look at the error that you're getting and help you find the backup copy.
Here's how:
- Go the Help menu and select QuickBooks Desktop Help.
- Click Contact Us.
- Let them know that you're not able to open the online backup.
- Click Continue, then select the available contact options.
If it was saved locally, follow the instructions in this article on how to find it: Company file is missing or cannot be found.
Visit us again in the Community if you need anything else.
