Install
Hi there, @mikeycpa.
I would love to help you, but we can't directly pull up your account here. I recommend getting in touch with our chat supports. The option to get a chat support is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday This way, we'll be able to pull up your account in a secure session.
Let me show you how to contact our support:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us. Start a chat or Get a call back.
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of messages.
I've added this article in case you have other concerns in QuickBooks about migrator: Move your company files to another computer.
Don't hesitate to click the Reply button below if you need further assistance. I want to make sure everything is taken care of for you. Have a great day!
