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Hello Patrickles,
I appreciate you for reaching out to us here in the Community. Allow me to assist you with the error message prompting on your QuickBooks Desktop.
If you still encounter the error after following the steps provided by my colleagues, I recommend reaching out to our QuickBooks Support Specialists this time. By doing so, we'll be able to make sure the problem gets fixed as quickly as possible for you to use the program.
They'll be taking over and perform further troubleshooting to get rid of the issue going on from your end. Here's how you can reach them:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Click QuickBooks Desktop Help.
- Click the Contact us hyperlink.
For future reference on how you can contact support, I'm also attaching the article I recommend on this:
Contact the QuickBooks Desktop Customer Support Team.
Please let me know if you have any followup questions about the popup on your QuickBooks. The Community has your back.