Learn how to troubleshoot eBay issues with QuickBooks Connector (OneSaas).
QuickBooks Connector (OneSaas) reads product codes from the Custom Label field within the eBay system to match up products with other systems. Make sure to populate your Custom Label fields with the correct product codes or SKUs.
Note: To prevent SKU conflicts, make sure that the Custom Label fields in both the Active Listings and Inventory section match up.
Merge sales in eBay
QuickBooks Connector doesn’t support merging multiple orders from the same customer into a single order for fulfillment on eBay. Changes like these should be manually edited within the fulfillment app to avoid duplication.
Synchronise historical data
If you're integrating eBay with QuickBooks Connector, note that there’s a known limitation where eBay doesn’t provide all the requested historical data to QuickBooks Connector. It only provides a limited range of historical data. Currently, QuickBooks Connector is able to pull data dated 90 days from the current date.
Check for incorrect customer details
Users on eBay's Global Shipping Program usually encounter getting orders with incorrect contact details. This issue is due to the limited data that eBay sends over.
To resolve this, the user can reach out to eBay directly or opt-out of eBay's Global Shipping Program.
