Good work for doing the steps, Me-layoajao-com. We want to ensure that you're able to change the name in the certificate.
I'd suggest reaching out to our ProAdvisor support. An agent can help you with updating the information. Here's how:
- Click Help inside QuickBooks Online.
- Select Contact Us.
- Enter "QuickBooks Online Advisor Certificate is incorrect" in the description box, then click Let's talk.
- Click Send Email.
Also, I'd like to share this article about QuickBooks ProAdvisor program member guide for brand use as a future reference.
Don't hesitate to get in touch with us if you need our help. The Community is open 24/7.
