Ak96
Level 1
‎August 30, 2022 08:24 PM

How I can subscribe without problems?

I signed up for two accounts as free trial and in the first day I subscribed for 3 months and the money checked out from my credit card but there is a problem prevent me to sign in to any of my two accounts!

I contacted the support team and they said will resolve the problem but still 14 days I am waiting and no email I received to resolve this problem!

So what I can do now?

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Fiat Lux - ASIA
Level 15
‎August 30, 2022 11:39 PM

Getting Started

Try opening your QBO account on any private/incognito browser.

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GebelAlainaM
QuickBooks Team
QuickBooks Team
‎August 31, 2022 12:13 AM

Getting Started

Thanks for sharing with us your concern, @Ak96. I'm here to share additional information that will help you with your concern.

 

I agree with Fiat Lux - ASIA. You can perform the basic troubleshooting process to improve and speed up your browser's performance. Cookies and caches may prevent you from accessing some features in your account.

 

You can refer to this article for more fixes: Clear cache and cookies to fix issues when using QuickBooks Online.

 

However, if the issue persists after you perform the browser troubleshooting steps. I'd recommend contacting our Technical support again. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For further information on the schedule, see this article: How and when can I contact Support?

 

I've also added this article in case you need a guide in managing your QuickBooks Online account: Get started with QuickBooks Online.

 

Please let me know if you have any other QuickBooks-related concerns. Have a good one!

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