ChristieAnn
QuickBooks Team

Getting Started

I appreciate you for coming back to the thread and adding a screenshot of the error you received, Abdullah9. With this, I'll ensure you'll be routed to the right person to assist you further on this matter and resolve it so you can get back on track.

 

The troubleshooting steps I shared above are one of the most details on how to fix an unusual error code while paying a subscription. If the issue persists after following the information, I recommend contacting our QuickBooks Online Support Team. They have the tools to pull up your account which is needed in investigating the cause of the issue.

 

Here's how to reach them: 

 

  1. In your QuickBooks Online company, choose the (?) Help icon.
  2. Select either Assistant or Search tab to get started.
  3. Select how you want to contact them and fill in the information.

 

Lastly, you may refer to this article to view information on how you can read your QuickBooks subscription invoices if you have QuickBooks Online accounts for small businesses: QuickBooks monthly subscription invoice.

 

If you have any other questions about managing your account, simply leave a reply below. I'm always ready to lend a hand. Have a great day ahead and take care, Abdullah9.