Thanks for joining this conversation, @rosiethedog40.
Our Product Engineers are still investigating and working to fix this issue (INV-39519) as soon as possible.
In the meantime, I recommend following the workaround shared by my colleague above, which is to let the user who is trying to accept the invite visit the accounts.intuit.com and create a new login. Once done, send a new invite again and leave the phone number field blank.
Additionally, I highly suggest contacting our Phone Support team so they can add your details to our notification list. This will help our Engineers determine the number of affected users. An email will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
Here's how to reach them:
- In QBO, go to the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one!
