Welcome back, Mark.
I appreciate you performing the troubleshooting steps shared by my colleague AileneA above. And I'd like to make some clarification about setting up an accountant's account.
You'll want to know that the accountant version of QuickBooks Online (QBO) is currently available in United States, United Kingdom, Australia, Canada, and India. Thus, the option to set it up for QBO Global isn't possible. If you want to, you'll need to select from the said countries to set up your QBO accountant account.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Keep in touch if you need any more assistance setting up an account, or there's something else I can do for you. I've got your back. Have a good day.
