I'll ensure you can take the QuickBooks Online Accountant certification exam successfully, Peter. I've provided detailed troubleshooting steps to achieve this milestone.
The numerous cached files in your browser can sometimes cause unusual behavior in your QuickBooks Online Accountant (QBOA). I recommend performing these troubleshooting steps to isolate the webpage issue while taking the certification exam.
To start, let's access your account through an incognito window to rule out the possibility of a technical issue. You can refer to these shortcut keys below to open an incognito window in all supported browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After starting a new private browsing session, please log into your QBO account and check if you no longer encounter the errors. If yes, I suggest clearing your regular browser's cache to help the program run smoothly. You can also use other devices and supported browsers as alternatives.
Furthermore, I’ve included a helpful resource to guide you while taking the ProAdvisor training and certification. Although this article primarily targets the USA region, it has broad applicability: Frequently Asked Questions about ProAdvisor training and certification.
Additionally, here are some valuable resources to help you excel in using QBOA, enhance your professional qualifications, and effectively serve your clients:
I encourage you to revisit this thread if you have additional questions or need assistance with training resources or certification in QBOA. My team and I are always here and ready to help whenever you need guidance. We look forward to supporting you on your journey.
