ShyMae
QuickBooks Team
QuickBooks Team
‎October 19, 2024 03:44 AM

Getting Started

Congratulations, Solomon. I understand how important it is for you to receive your certification after passing the exams, and I want to help you get this.
 

I recommend verifying all necessary modules linked to the certification are completed in the system to ensure you get one.
 

Once you confirm this, you can download the certificate after passing the QuickBooks ProAdvisor exam. Here's a sample screenshot for your reference.



If you're still experiencing the same thing and the status has not changed, I recommend contacting our QuickBooks support team. Our specialist can help determine why you are unable to get the certificate.

Here's how you can connect with them:

  1. Head to the Help menu. Choose the Search tab.
  2. Press Continue. Enter your queries or concerns in the box provided. 
  3. Click Continue. Select the Chat with us option. 

See the attached sample for a visual guide.


 


Our live chat is available 24 hours GMT from Mondays to Fridays.

Moreover, you can check out these articles to learn more about ProAdvisor certification. These are for the US region, but it would still be helpful to you:
 


I know this is a significant matter for you, Solomon. Please let me know the status after your discussion with our support team. All the best! 

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