Thanks for getting back into this thread, @Alistair C. I'm here to clarify a few things about how the custom field feature works in QuickBooks Online (QBO).
You're correct that you can add some custom fields to show up on your invoices and other sales forms in QBO. However, it is not an option when adding a custom field to your statements.
Rest assured that I'll relay this message to our team in concern here on my end and add your vote for this one. You can also share your thoughts and ideas through your account. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers. Here's how:
- Go to the Gear icon at the top.
- Select Feedback.
- Enter your comments or product suggestions.
- Click Next.
Additionally, you can visit this article to learn how to create attractive and professional-looking invoices in QBO: Customise invoices, estimates, and sales receipts in QuickBooks Online. With this, you can personalise and add specific information that matters most to your business.
If you have further questions about custom fields in QBO, just let me know by leaving a comment below. I'm always here to help.
