If anyone else is having this issue I found this solution:
https://quickbooks.intuit.com/learn-support/en-ca/help-articles/profile-users-encounter-an-error-occ...
However, this did not work for me. When I restarted the program it would not re-create the GreenPoint folder and instead gave me an error message saying it couldn't find the GreenPoint folder and would not open.
So, I copied the GreenPoint folder from my own laptop and loaded it on the affected laptop (this took about 1/2 an hour as it is a large file). Once done, I was able to open Profile and re-enter the licenses.
