I have copied instructions here...
How to archive settings
Exit ProFile.
Go to the folder where Settings are stored, usually C:\users\%user name%\documents\My ProFile Data.
Find the Settings folder and the Settings back-up folders. Create a new folder called settings archive. Move the 4 Settings folders into here.
Open ProFile. The software will automatically rebuild new settings folders.
Have the customer test that the issue was resolved
settings archive.png
If the issue you are troubleshooting is resolved, then it means a file was corrupted in one of the Settings folders.
If the issue continues, you may move the settings back to the original location and continue troubleshooting. The settings will be preserved.
How to restore Settings folders
Exit ProFile
Delete the new Settings folder that ProFile created
Open the settings archive folder you created and move the old settings folder back into the My ProFile Data directory, or wherever settings were originally stored.
