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How and when can I contact Support?

Do you need help with QuickBooks Online? We're here for you!

Contact support in product

If you are signed in to your QuickBooks Online account:

  1. In your QuickBooks Online company, select (?) Help.
  2. Select either tab to get started:
    • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
    • Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose a way to connect with us:
      • Start a chat with a QuickBooks support expert online.
      • Ask the community to get help from businesses like yours.

Support hours

Simple Start, Essentials, Plus users:
Live chat is available 24 hours GMT M-F

Can’t get Signed in?

If you still can’t sign in, select contact us and follow the steps to reach our support team, or post a question in our QuickBooks Online Community.

If you're having trouble signing into your QuickBooks Online account, learn more about how to fix common sign in issues or post a question in our QuickBooks Online Community.