Hi there Clearwater Bookkeeping and thanks for joining in on this thread to express the issue you're experiencing.
I've run several tests in my test account to try and get to the bottom of this, but each way I run the test I am seeing the correct numbers calculated for CPP. If you could provide me with some more specific details as to how you're calculating the amount or how you're running payroll I'd have a better idea of how to support you on this. You're welcome to reply and share some screenshots, as long as you ensure that any sensitive account or employee details are removed.
If it's easier, you can also reach out to our team of support experts over the phone who can do a screenshare with you in order to see the exact process that you're following. Here's how you can reach out:
Phone: Call us from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
I'll be here if you want to continue working with me here. Have a great week!
