FTCL
Level 1

Why is my tax table not updating?

I have done the updates for QB Pro Desktop 2024 and closed my books and QuickBooks and re-started.  Tried to do my payroll and am continually told that my tax table is outdated.  

 

Am I doing something wrong or have I missed a step in order to have the files updated?

Kurt_M
Moderator

Employees & Payroll

We can send your usage data to Intuit's server to help update your version of QuickBooks. This ensures your tax table stays updated in QuickBooks Desktop (QBDT), @FTCL. We'll provide more details below to guide you through the process.
 

Sending usage data can help restore synchronization between QBDT and the Intuit server. By doing so, your tax table will automatically acquire the latest data in alignment with Intuit. Here’s how:

 

  1. From the Help menu, select QuickBooks Desktop Usage & Analytics Study.
  2. Select Continue.

 

See the image below for visual reference.

 

 

For more details, please see this page: Share your data with Intuit.

 

Don't hesitate to utilize the comment section below if you require further assistance with this. Rest assured, our team is always ready to extend a helping hand in ensuring your QuickBooks inquiries are answered promptly. 

mary53
Level 5

Employees & Payroll

I am having the same problem, have been emailing back and forth with quick books support team and have been on telephone with quick books support, several times and nothing seems to work.

We are now heading into August and the updates are not working and nothing that the support team has me doing seems to work? 

rmdezz
Level 2

Employees & Payroll

I am having the same problem. I've tried updating manually, restarting QB several times and nothing is happening.  

mary53
Level 5

Employees & Payroll

I have been doing the same.   Not sure what else we can do and we pay good money for this service.  

I have tried everything that has been posted and still no changes or updates

Dandie_A
QuickBooks Team

Employees & Payroll

I appreciate you for following the troubleshooting steps provided by my colleague regarding updating your payroll tax table in QuickBooks Desktop, rmdezz and mary53.

 

Since you have tried the recommended steps but the tax table update is still not working, I suggest contacting our Live Support team. They can securely access your account, review any potential software conflicts, and help resolve any backend issues that may be preventing the tax table update from working.

 

You can reach them via the phone number or chat link outlined in the QuickBooks Desktop support policies. Their hours of operation are detailed in that article.

 

If you have any other questions, feel free to return to this thread.

 

mary53
Level 5

Employees & Payroll

I have been in touch with the live support team several times, both through email and telephone

 

So far nothing has worked.  

rmdezz
Level 2

Employees & Payroll

I did an online chat & got the steps.
-Do a right click on the QB icon and run as administrator
-Once you are inside QB with an open company file, hover your mouse to the "Help" menu
-Select Update QB

-Put a checkmark on the reset update
-Choose the 3rd tab which is Update now

-Click on get updates
-Once the update is done, it will ask you to close down QB. When you restart the update will complete
My tax table is good now

Hope it helps you!

 

rmdezz
Level 2

Employees & Payroll

I posted the instructions I got over chat, and it worked for me. 

FTCL
Level 1

Employees & Payroll

Thank you everyone for all of the suggestions to solve my tax table issues.  It took multiple downloads, installs, shut downs and restarts to finally get it to work.  The tables are now up to date.

mary53
Level 5

Employees & Payroll

I have tried this severall times, but will try it again.

Thanks for posting

rmdezz
Level 2

Employees & Payroll

Follow the step-by-step though. It's not the same as just trying to update.  (run as administrator) and make sure to check the box on reset update

mary53
Level 5

Employees & Payroll

Thank you, going to give it another try

mary53
Level 5

Employees & Payroll

Thanks I will do that.  One question, did you disable your anti viurs?

mary53
Level 5

Employees & Payroll

unfortunetly this did not work for me